Ordering 1 – 2 – 3
From AthoGen, getting a price quote, placing an order, and obtaining shipping supplies is as easy as 1-2-3 with our on-line ordering process.
Should you have any issues with the ordering process, please contact us at 1-877- AthoGen or info@AthoGen.com
Request for Quote
To obtain a detailed price quote for analyzing your samples, please provide us with the information on the “Request for Quote” form. If your project is complex and you want to request scientific consultation service regarding microorganism identification, please provide detail information about the project in the purpose for testing section and we will provide a quote.
Quote
Typically within 24 hours of receiving your request, we will send you a quote that includes detailed pricing via email.
Order
In the quote email, there is a link to an order form. If you would like to proceed and agree with the quote, simply click the link and enter your payment information.
Shipping Container
When AthoGen receives your order form, we will send you the necessary shipping container(s), if requested on your order form, at no charge to you. These will arrive at your facility within 24 hours. Depending on the number of samples in your order, we will send you one or multiple boxes, including 6 X 50 mL vials. Should your sample be larger than 50 mL, please contact AthoGen customer service prior to shipping. Ensure that the content is packed and labeled according to the requirements of your courier. You will be responsible for the courier charges. Please follow the shipping instructions carefully to guarantee a maximum testing outcome.
Results
Within 48 hours (Rush service) or 10 business days (Regular service), you will receive the results report by email. The report will include detailed findings and any other additional information deemed necessary.
Also included in the price is 15 minutes of an AthoGen scientific consultant’s time to answer any questions you might have. Feel free to call us any time within regular business hours.
Billing
Upon transmission of the results, an invoice will be generated and sent to you via regular mail. |
